pkom Terms &
Conditions of Use

Section 1

Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and pkom ("pkom", "the Platform", "we", "us", "our") governing your access to and use of the pkom website located at https://pkom.app and all associated services, products, games, and promotional features offered therein.

By accessing the pkom platform, creating an account, making a deposit, or placing any wager, you confirm that you have read, understood, and unconditionally agree to be bound by these Terms, including any policies, guidelines, or rules incorporated herein by reference — including the Privacy Policy, the Responsible Gaming Policy, and any applicable game-specific rules. If you do not agree to these Terms in full, you must immediately discontinue all use of the pkom platform.

pkom reserves the right to update or amend these Terms at any time. Continued use of the platform following the posting of changes constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically. Where changes are material, pkom will make reasonable efforts to notify registered players via the email address associated with their account.

These Terms apply to all users of the pkom platform regardless of their geographic location within Bangladesh. Users accessing the platform from outside Bangladesh do so at their own risk and are solely responsible for ensuring that their use of the platform does not violate any applicable laws in their jurisdiction.

Section 2

Eligibility & Age Restriction

Access to and use of the pkom platform is strictly limited to individuals who satisfy all of the following eligibility requirements at the time of registration and on a continuing basis throughout their use of the platform:

• You are at least 18 years of age. pkom does not permit access to persons under the age of 18 under any circumstances.
• You are accessing the platform as an individual in your personal capacity, and not on behalf of a third party or corporate entity.
• You are not a resident of a jurisdiction where online gambling is explicitly prohibited by applicable law.
• You are not an employee, contractor, director, officer, or affiliate of pkom, nor an immediate family member of any such person.
• You have not previously been excluded from the pkom platform or had an account terminated for breach of these Terms.
• You have full legal capacity to enter into a binding agreement under the laws applicable to you.

Age Verification Process

pkom conducts Know Your Customer (KYC) verification for all registered accounts. Before processing a withdrawal, pkom may request one or more of the following documents: a valid National Identity Card (NID), passport, or birth certificate confirming the player's date of birth. Players may also be required to provide proof of address and proof of payment method ownership.

Failure to provide satisfactory identity documentation within a reasonable timeframe may result in the suspension of your account and the withholding of pending withdrawals until verification is complete. pkom reserves the right to permanently close accounts where satisfactory KYC documentation cannot be obtained.

Section 3

Account Registration

To access the full range of services available on pkom, including placing wagers, making deposits, and claiming promotions, you must register a personal account. Registration is free of charge. By completing the registration process, you represent and warrant that all information provided is accurate, current, and complete, and you undertake to keep that information updated at all times.

One Account Policy

Each player is permitted to hold only one registered account on pkom at any given time. Registering multiple accounts — whether using different personal details, payment methods, or device identifiers — constitutes a material breach of these Terms. pkom employs technical and administrative measures to detect duplicate accounts. Where duplicate accounts are identified, pkom reserves the right to close all associated accounts and forfeit any balances, bonuses, or winnings held within them.

Account Security

You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. You must not share your login details with any third party. pkom will not be liable for any loss or damage arising from your failure to protect your account credentials. If you believe your account has been compromised, you must notify pkom immediately via the contact email address listed in the footer of this page.

• Use a strong, unique password for your pkom account and do not reuse it on other services.
• Do not access your pkom account from shared or public devices without logging out completely after each session.
• Do not permit any third party to use your pkom account or place wagers on your behalf.
• Notify pkom support immediately if you suspect unauthorised access to your account.

Accurate Information

The name registered on your pkom account must match the name on your identity documents and the name registered to your payment method (bKash, Nagad, Rocket, or Upay). Withdrawals will only be processed to payment accounts held in the same name as the registered pkom account. Discrepancies in name or identity information may result in delays or refusal of withdrawal requests pending verification.

Section 4

Deposits & Withdrawals

pkom supports deposits and withdrawals exclusively via the following Bangladeshi mobile financial services: bKash, Nagad, Rocket, and Upay. All account balances are maintained and displayed in Bangladeshi Taka (৳). pkom does not accept deposits from international credit or debit cards, bank wire transfers, cryptocurrency, or any other payment method not explicitly listed above.

Deposits

Deposits are credited to your pkom account balance promptly upon successful confirmation from the payment provider. Minimum and maximum deposit amounts are displayed within your account dashboard after logging in. pkom does not charge a fee on deposits, though your mobile wallet provider may apply its own standard transaction charges — please refer to your provider's fee schedule.

Withdrawals

Withdrawal requests are processed by the pkom payments team during standard operating hours. Players must have completed KYC verification before their first withdrawal request will be processed. Withdrawals will only be sent to the same payment method and account holder name used for the most recent deposit. pkom reserves the right to request additional verification documentation before processing any withdrawal.

Minimum and maximum withdrawal amounts are displayed within your account dashboard. pkom aims to process withdrawal requests within 24 hours of approval, though processing times may vary depending on the payment provider. pkom does not charge a withdrawal fee, but your mobile wallet provider may deduct standard transaction charges.

Refunds and Chargebacks

All deposits are final once credited to your pkom account balance. Refunds of deposited funds are not available except in cases where a deposit was credited in error or where pkom determines that a refund is warranted at its sole discretion. Initiating a chargeback or payment dispute through your mobile wallet provider without first contacting pkom support constitutes a breach of these Terms and may result in the immediate suspension of your account.

• Withdrawals are processed only to verified accounts in the same name as the registered pkom account.
• pkom does not accept third-party deposits or process withdrawals to third-party accounts.
• Balances denominated in ৳ (Bangladeshi Taka) cannot be transferred to another player's account.
• Dormant accounts (no login activity for 12 consecutive months) may be subject to an inactivity fee as described in the account closure section of these Terms.

Section 5

Bonuses & Promotions

pkom may, from time to time, offer bonuses, free bets, deposit matches, cashback promotions, seasonal offers, or other promotional incentives to new and existing players. All bonuses and promotions are subject to these Terms and to any additional terms and conditions published alongside the specific promotion at the time it is offered.

Wagering Requirements

Bonus funds awarded under any promotion are subject to wagering requirements before they may be converted to withdrawable cash. The applicable wagering requirement (expressed as a multiple of the bonus amount, e.g., 20x or 30x) will be stated clearly in the promotion's specific terms at the time of the offer. Until wagering requirements are met, bonus funds and any winnings derived from them are held in a separate bonus wallet and cannot be withdrawn.

Bonus Abuse

pkom employs automated and manual monitoring to detect and prevent bonus abuse. Actions that constitute bonus abuse include, but are not limited to: registering multiple accounts to claim a promotion more than once; using a bonus in a manner inconsistent with its terms; employing low-risk or hedging betting strategies designed to clear wagering requirements while minimising genuine wagering risk; and coordinating with other players to exploit a promotion.

Where pkom determines, at its sole discretion, that bonus abuse has occurred, it reserves the right to void the relevant bonus, cancel any winnings derived from it, and suspend or permanently close the associated account.

Promotional Changes

pkom reserves the right to modify, withdraw, or extend any promotion at any time and without prior notice. The availability of a promotion to a particular player is at pkom's sole discretion. pkom is not obligated to offer any promotion to any player, and a player's eligibility for a promotion may be affected by their account status, KYC verification status, or prior use of promotional offers.

Section 6

Game Rules & Fair Play

The games available on the pkom platform are supplied by certified third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game is governed by its own specific rules, paytable, and return-to-player (RTP) rate as determined by the supplying studio. pkom does not modify game mechanics, RTP values, or outcome probabilities.

Random Number Generators

All slot games, table games, and virtual sports products available on pkom use certified random number generators (RNG) that have been independently tested and certified by the respective studio's regulatory authorities. The outcome of each game round is determined independently of previous rounds and cannot be predicted or influenced by any player action outside of the game's normal mechanics.

Malfunction Policy

In the event of a game malfunction, software error, communication failure, or any other technical fault that results in an incorrect display of odds, results, or payouts, pkom reserves the right to void the affected game round and return the wager amount to the player's balance. Malfunction voids all pays and play. pkom will not honour winnings or payouts that result from a malfunction or error, regardless of the displayed amount.

Sports Betting Rules

All sports betting markets — including cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers international matches), football, kabaddi, and other available sports — are governed by the specific betting rules displayed alongside each market at the time the bet is placed. In the event of ambiguity, pkom's interpretation of the applicable betting rules shall be final. Bets placed on markets that are subsequently voided (e.g., due to a match abandonment or postponement) will be refunded to the player's balance as a credit.

Section 7

Prohibited Conduct

The following actions are strictly prohibited on the pkom platform. Engaging in any of these activities constitutes a material breach of these Terms and may result in the immediate suspension of your account, forfeiture of your balance, and referral to relevant authorities where required by law:

• Registering more than one account on pkom, whether in your own name or under a different identity.
• Providing false, inaccurate, or misleading information during registration or KYC verification.
• Using another person's identity, payment account, or personal details to create or operate a pkom account.
• Using automated software, bots, scripts, or any artificial means to interact with the platform, place wagers, or manipulate game outcomes.
• Engaging in money laundering, fraud, or any activity that pkom suspects is intended to obscure the origin or ownership of funds.
• Colluding with other players in any poker, live casino, or multiplayer game to gain an unfair advantage.
• Exploiting game malfunctions, software errors, or pricing errors to generate winnings.
• Attempting to circumvent pkom's responsible gaming tools, including self-exclusion periods.
• Engaging in abusive, threatening, or harassing conduct towards pkom staff or other players.
• Accessing the platform using a VPN, proxy, or other technology to disguise your geographic location or identity.

Section 8

Responsible Gaming

pkom is committed to promoting responsible gaming practices among all players. Gambling is intended to be a form of entertainment for adults aged 18 and above. pkom recognises that for a small number of individuals, gambling can become harmful, and the platform provides a suite of tools to help players maintain control over their gaming activity.

Player-Controlled Tools

All registered players have access to the following responsible gaming tools from within their account settings after logging in:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit into your pkom account. Limits take effect immediately. Increases to an existing limit are subject to a 24-hour cooling-off period before coming into effect.
• Session Time Reminders: Configure on-screen notifications that alert you when you have been playing for a specified period of time. These reminders are displayed without interrupting your session.
• Loss Limits: Set a maximum amount you are willing to lose within a defined period. Once the limit is reached, you will be temporarily restricted from placing further wagers until the limit period resets.
• Self-Exclusion: Request a temporary or permanent exclusion from the pkom platform. Self-exclusion takes effect immediately upon request and cannot be reversed for the duration selected. Permanent self-exclusion cannot be reversed under any circumstances.
• Reality Checks: Periodic pop-up notifications displaying your current session duration and net wagering result, helping you make informed decisions about whether to continue playing.

For comprehensive guidance on responsible gaming tools, self-assessment resources, and support contacts, please visit the Responsible Gaming page. pkom takes its duty of care to players seriously and encourages anyone experiencing difficulties to seek assistance promptly.

Section 9

Intellectual Property

All content on the pkom platform — including but not limited to the pkom brand name and logo, website design, layout, graphics, text, software, game interfaces, and promotional materials — is the intellectual property of pkom or its licensors and is protected by applicable intellectual property laws. No part of the pkom platform may be copied, reproduced, republished, distributed, transmitted, or otherwise used for any commercial purpose without the express prior written consent of pkom.

Game content, including game artwork, audio, mechanics, and branding, is the intellectual property of the respective studio providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others). pkom holds valid licensing agreements with all studio partners for the display and operation of their content on the platform.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the pkom platform for your personal, non-commercial entertainment purposes only, subject to these Terms. This licence does not include any right to resell, sublicense, or commercialise any portion of the platform or its content.

Section 10

Limitation of Liability

To the fullest extent permitted by applicable law, pkom, its directors, employees, contractors, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the pkom platform, including but not limited to: loss of winnings, loss of data, loss of revenue, or any other economic loss, whether arising in contract, tort, or otherwise, even if pkom has been advised of the possibility of such damages.

Platform Availability

pkom endeavours to maintain continuous availability of the platform but does not guarantee uninterrupted access. The platform may be temporarily unavailable due to scheduled maintenance, unplanned technical issues, or events outside pkom's reasonable control (including but not limited to power outages, internet service disruptions, or force majeure events). pkom shall not be liable for any loss suffered by a player as a result of platform unavailability.

Third-Party Services

pkom integrates with third-party payment providers (bKash, Nagad, Rocket, Upay) and game studio partners. pkom does not control and is not responsible for the availability, accuracy, or reliability of these third-party services. Any delays, errors, or failures originating from a third-party provider are outside pkom's direct control, and pkom shall not be held liable for losses arising from such issues.

Player Responsibility

You acknowledge that gambling involves an element of financial risk and that you may lose the funds you deposit and wager on the pkom platform. You accept sole responsibility for any loss incurred as a result of your gambling activity. pkom strongly encourages all players to set personal limits and to gamble only with funds they can afford to lose. The availability of any game or betting market on the platform does not constitute a recommendation or endorsement of that game or market by pkom.

Section 11

Account Suspension & Closure

pkom reserves the right to suspend, restrict, or permanently close any player account at any time and without prior notice if pkom has reasonable grounds to believe that the account has been used in breach of these Terms, or if pkom is required to do so in order to comply with applicable law or regulatory obligations.

Grounds for Suspension

• Breach of any provision of these Terms, including the prohibited conduct policy.
• Failure to provide satisfactory KYC documentation within a reasonable timeframe.
• Suspected fraudulent activity, money laundering, or use of stolen payment credentials.
• Discovery that the account holder does not meet the eligibility requirements set out in Section 2.
• A valid self-exclusion request submitted by the account holder under the responsible gaming policy.
• A court order, regulatory direction, or law enforcement request requiring account restriction.

Voluntary Account Closure

You may request the closure of your pkom account at any time by contacting pkom support via the email address listed in the footer of this page. Upon receiving a closure request, pkom will process any pending withdrawals of verified funds to the payment method on file, subject to the completion of any outstanding wagering requirements on bonus funds. Bonus funds that have not met their wagering requirements at the time of voluntary closure will be forfeited.

Dormant Account Policy

An account is considered dormant if there has been no login activity for a period of 12 consecutive months. pkom will make reasonable efforts to contact the account holder at the registered email address before applying any dormancy-related fee. A monthly dormancy administration fee may be applied to dormant accounts with a positive balance, up to a maximum of the account balance itself. The applicable fee rate will be communicated to the player at the time of the dormancy notification.

Section 12

Amendments to Terms

pkom reserves the right to amend, revise, or replace these Terms at any time. The most current version of these Terms will always be accessible at https://pkom.app/terms-conditions. The "Last Updated" date displayed at the top of this page and in the last-updated bar below the hero section reflects the date on which the most recent revision was published.

Where pkom determines that a change to these Terms is material — for example, a change that significantly affects player rights, payment conditions, or bonus eligibility — pkom will make reasonable efforts to notify registered players via the email address associated with their account before the change takes effect. Non-material changes (such as corrections of typographical errors, clarifications of existing provisions, or additions of new game categories) may be made without prior notice.

Your continued use of the pkom platform after the publication of any amendment to these Terms constitutes your acceptance of the amended Terms. If you do not agree with any amendment, you must cease using the platform and may request voluntary account closure as described in Section 11.

Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.

Entire Agreement

These Terms, together with the Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and pkom with respect to your use of the platform and supersede all prior or contemporaneous understandings, representations, or agreements, whether written or oral, relating to the same subject matter.

Contact

If you have any questions about these Terms & Conditions, or if you wish to raise a complaint or dispute, please contact pkom's support team by sending an email to the address displayed in the footer of every page on this site. pkom aims to acknowledge all written enquiries within 2 business days and to resolve complaints within 14 business days of acknowledgement.