FAQ

pkom Frequently Asked
Questions

Everything you need to know about registering on pkom, depositing via bKash and Nagad, withdrawing your winnings, betting on cricket, playing slots, claiming bonuses, and staying safe — all in one place.

25 Questions 5 Categories 18+ Only English

This FAQ covers the most common questions asked by pkom players across Bangladesh — from opening your account and making your first bKash deposit, to understanding wagering requirements and activating self-exclusion. If you cannot find the answer you need below, our support team is reachable at [email protected] and aims to reply within 24 hours.

Why Players Trust pkom

Here is a quick overview of what makes pkom Bangladesh's go-to gaming platform — the answers in this FAQ will fill in the details.

Instant bKash & Nagad Deposits

Most deposits via bKash, Nagad, Rocket, and Upay are credited to your pkom account within 1–5 minutes, letting you get into the action without delay.

Live Cricket Betting

Bet on BPL, IPL, T20 World Cup, and Bangladesh Tigers matches with real-time in-play markets, ball-by-ball odds, and a wide range of match outcomes.

SSL-Secured Platform

All data transmitted on pkom is protected by SSL encryption. Your personal details and payment information are never exposed to third parties.

Certified Fair Play

Every slot and casino game on pkom uses a certified random number generator. RTPs are set by the game provider and audited independently for fairness.

Full Mobile Experience

pkom is fully optimised for Android and iOS. No app download required — visit pkom.app in your mobile browser for the complete gaming experience.

Responsive Support

The pkom support team responds to all enquiries within 24 hours via [email protected]. Responsible gaming and security issues are handled as highest priority.

Section 1

Account & Registration

Questions about signing up, KYC verification, managing your login details, and account closure on pkom.

Creating a pkom account takes under two minutes. Visit pkom.app, click the registration link, and fill in your username, email address, mobile number, and a strong password. You will receive a verification code via SMS to confirm your number. Once confirmed, your account is active and you can make your first deposit immediately.
pkom requires a valid government-issued photo ID for KYC verification — a National ID Card (NID), passport, or birth certificate are all accepted. You may also be asked to submit a selfie holding the document. KYC is mandatory before your first withdrawal can be processed, so submitting documents early speeds up the process.
To reset your pkom password, click the 'Forgot Password' link on the login page and enter your registered email address or mobile number. A reset link or OTP code will be sent to you within a few minutes. Follow the instructions in the message to set a new password. If you do not receive the reset message, check your spam folder or contact support at [email protected].
No — pkom strictly permits one account per person. Creating duplicate accounts is a violation of the Terms and Conditions and may result in all associated accounts being permanently closed and any balance forfeited. If you believe a duplicate account was created in error, contact [email protected] immediately for assistance.
To permanently close your pkom account, send a written request to [email protected] from your registered email address. Include your username and confirm that you understand the closure is irreversible. Any pending withdrawals will be processed to your registered payment method before the account is closed. Permanent closure is distinct from self-exclusion, which is a temporary or time-limited measure.

All pkom accounts are subject to age verification. Players must be 18 years or older to register. Any account found to belong to a person under 18 will be closed immediately and any balance forfeited in accordance with pkom's Terms and Conditions.

Section 2

Deposits & Withdrawals

Everything you need to know about funding your pkom account and cashing out via bKash, Nagad, Rocket, Upay, and bank transfer.

To deposit via bKash on pkom, navigate to the Deposit section in your account, select bKash as your payment method, and enter the amount you wish to deposit. You will be shown a pkom bKash merchant number — send the payment from your bKash app using the Send Money or Payment option, then enter the transaction ID on the pkom deposit confirmation screen. Most bKash deposits are credited within 1–5 minutes.
Nagad deposits on pkom are typically processed within 1 to 5 minutes under normal conditions. The process mirrors bKash — select Nagad in the Deposit section, transfer from your Nagad app to the provided merchant number, and submit the transaction ID on pkom. If your deposit has not appeared after 15 minutes, contact pkom support with your Nagad transaction reference number.
The minimum deposit on pkom is ৳200 for mobile banking methods including bKash, Nagad, Rocket, and Upay. Bank transfer deposits may carry a higher minimum depending on the sending bank. There is no maximum deposit limit enforced by pkom, though your mobile banking provider may have its own daily transaction caps that apply independently.
The minimum withdrawal on pkom is ৳500. Withdrawals are processed to the same payment method used for your most recent deposit — bKash, Nagad, Rocket, or Upay. You must have completed KYC verification before any withdrawal can be approved. pkom does not charge a withdrawal fee, though your mobile banking provider may deduct a small transaction charge on their end.
Most pkom withdrawals to bKash, Nagad, Rocket, and Upay are completed within 1 to 24 hours of approval. Requests submitted during peak periods or outside business hours may take slightly longer. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank typically take 1 to 3 business days. If your withdrawal has not arrived within the stated timeframe, contact [email protected] with your withdrawal reference number.
pkom does not charge any platform-side fees for deposits or withdrawals. However, your mobile banking provider — bKash, Nagad, Rocket, or Upay — may apply their standard transaction charges when you send or receive money. Always check your provider's current fee schedule. Bank transfer withdrawals are also free on pkom's side, though your bank may charge a transfer fee independently.

Always use the same payment method for both deposits and withdrawals on pkom. Withdrawals are returned to the source of your most recent deposit as a standard security measure to prevent fraud and protect player funds.

Section 3

Games & Gameplay

Questions about cricket betting markets, slot games, live casino, mobile play, and how pkom ensures fair outcomes across all games.

Yes — pkom covers BPL (Bangladesh Premier League) matches with a full range of betting markets including match winner, top batsman, total runs, individual team scores, and live in-play betting. BPL is one of the most popular competitions among pkom's Bangladesh-based players, and odds are updated in real time throughout each match. You can also bet on IPL, T20 World Cup, and international Bangladesh Tigers fixtures.
Live in-play betting on pkom allows you to place wagers on a cricket match while it is actively in progress. Markets update ball by ball and odds shift dynamically based on the current match situation. You can bet on outcomes like next wicket, runs in the next over, or match winner at any point during play. An active pkom account with sufficient balance is all you need to get started.
pkom's slots library includes titles from leading providers such as Pragmatic Play, NetEnt, Microgaming, and Spribe. You will find classic three-reel slots, modern five-reel video slots, jackpot slots, and Megaways variants. New slots are added regularly — the New Games section is updated with the latest releases. All slots on pkom use certified random number generators to ensure fair outcomes.
Yes — pkom is fully optimised for mobile play on both Android and iOS devices through the mobile browser. No app download is required; simply visit pkom.app in your phone's browser for a seamless, full-featured experience. All games, deposit and withdrawal functions, betting markets, and account management tools are available on mobile.
RTP varies by individual slot title and is set by the game provider, not by pkom. Most slots in the pkom library have RTPs ranging from 94% to 97%, with some high-volatility titles sitting slightly lower. The RTP of a specific game is typically shown in the game's information or help panel — tap the 'i' or '?' icon within the game to find it.

All game outcomes on pkom — slots, live casino, and crash games — are determined by certified random number generators. No game result is influenced by previous rounds, account history, or deposit size. Every spin and every hand is independent.

Section 4

Bonuses & Promotions

How the pkom welcome bonus works, what wagering requirements mean, free spins eligibility, and the loyalty programme — explained clearly.

pkom offers a welcome bonus to newly registered players on their first deposit. Bonus terms including the percentage match, maximum bonus amount in BDT, and wagering requirements are displayed on the Promotions page at the time of your registration. Bonuses are subject to change, so always read the current terms before claiming. Players aged 18 and above only are eligible to claim any bonus on pkom.
A wagering requirement (also called rollover or turnover) is the number of times you must bet your bonus amount before it converts to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets before withdrawing bonus-derived winnings. Check each promotion's individual terms on pkom for the exact wagering figure, eligible games, and deadline.
Yes — pkom periodically offers free spins as part of promotional campaigns, typically tied to specific slot titles from providers like Pragmatic Play. Free spins may be awarded as part of a welcome package, reload bonus, or seasonal promotion. Winnings from free spins are usually subject to a wagering requirement before withdrawal. Check the Promotions section of your pkom account for currently active free spins offers.
pkom rewards regular players through a loyalty programme where consistent play earns points that can be redeemed for bonus credits or other benefits. Higher activity levels unlock enhanced tiers with improved rewards, personalised offers, and faster withdrawal processing. Full details of the current loyalty programme structure are available in the Promotions section of your pkom account.
No — bonus funds on pkom cannot be withdrawn until the associated wagering requirement has been met in full. Your real-money balance and bonus balance are tracked separately, and you may withdraw your real-money balance at any time subject to standard KYC requirements. Once the wagering requirement is satisfied, bonus-derived winnings transfer to your withdrawable balance automatically.

pkom runs seasonal promotions around major events including BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. Keep an eye on the Promotions section in your account so you never miss a limited-time offer relevant to Bangladesh players.

Section 5

Safety & Responsible Gaming

Questions about platform security, legal standing, age restrictions, self-exclusion tools, deposit limits, and how to seek help if gambling is becoming a concern.

pkom uses SSL encryption to protect all data transmitted between your device and the platform, ensuring your personal and financial information is secure. All financial transactions are processed through verified payment channels including bKash, Nagad, Rocket, and Upay. Game outcomes are determined by certified random number generators, and pkom is committed to fair play standards. For account security, always use a unique strong password and never share your login credentials.
pkom operates as an online gaming platform and does not make specific claims about local licensing status. Players in Bangladesh are responsible for understanding the laws that apply to online gaming in their jurisdiction before registering. pkom encourages all players to participate responsibly and in accordance with applicable local regulations.
The minimum age to register and play on pkom is 18 years. This is a strict policy enforced through KYC identity verification. Any account found to belong to a person under 18 will be immediately closed and any balance forfeited. pkom takes its obligation to prevent underage gambling seriously, and all players must confirm they are 18 or older during registration.
To activate self-exclusion on pkom, send an email to [email protected] stating your username and your preferred exclusion duration — options include 30 days, 90 days, 6 months, 1 year, or permanent closure. Self-exclusion is processed within 24 hours of identity verification, and during the exclusion period all betting and casino access is suspended. Exclusion periods cannot be shortened once activated.
Yes — pkom allows players to set daily, weekly, or monthly deposit limits directly from their account settings. Once a limit is active, no deposit exceeding that threshold can be processed within the chosen period. Reducing a limit takes effect immediately; increasing a limit requires a 72-hour cooling-off period before it applies, giving you time to reconsider. Contact [email protected] if you need assistance configuring your limits.
The primary contact method for pkom support is email at [email protected]. The support team aims to respond to all enquiries within 24 hours, with responsible gaming and account security issues prioritised. When contacting support, include your registered username, a clear description of your issue, and any relevant transaction reference numbers to help the team resolve your case as quickly as possible.

If you feel that gambling is negatively affecting your life, please reach out to pkom's support team at [email protected] to discuss self-exclusion, deposit limits, or account closure. You do not have to manage this alone — help is available, and pkom is committed to supporting every player's wellbeing.

Still Have Questions? We Are Here to Help.

If this FAQ did not cover your question, our support team is available at [email protected] and responds within 24 hours. You can also explore the site directly — log in to your account, browse our games, or check our Responsible Gaming guide.

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