Responsible Gaming
at pkom
At pkom, we are committed to providing a safe and enjoyable gaming environment for all players in Bangladesh. Gambling should be a form of entertainment — never a financial obligation or a source of distress. This page explains the tools, safeguards, and resources available to help you stay in control.
18+ Age Verification
pkom enforces strict age verification for all players. No one under 18 years of age is permitted to register or place any wager on the platform. Identity checks are carried out during the KYC process.
Self-Exclusion Tool
Players who feel they need a break can request a self-exclusion period ranging from 30 days to a permanent account closure. During self-exclusion, all access to betting and casino features is suspended.
Deposit Limits
Set a daily, weekly, or monthly deposit cap on your pkom account to help manage your spending. Limit reductions take effect immediately; increases require a 7-day cooling-off period before activation.
Session Time Reminders
Enable session time alerts to receive a notification after a set duration of play. These reminders encourage you to take regular breaks and maintain awareness of how long you have been playing.
Time-Out / Cool-Off
Need a short break without a full self-exclusion? A time-out temporarily suspends your account for 24 hours, 7 days, or 30 days. You can request a time-out at any time via the pkom support team.
Dedicated Support
Our responsible gaming support team is reachable via [email protected]. If you or someone you know may be experiencing gambling-related harm, reach out — our team is trained to help and will respond promptly.
Our Commitment to Safe Play
pkom is Bangladesh's premier online gaming platform, and with that position comes a genuine responsibility to our players. We believe that gambling, when enjoyed responsibly, is a legitimate and entertaining pastime. However, we are acutely aware that for a small number of people, gambling can develop into a harmful pattern of behaviour. Our responsible gaming framework exists to address that reality head-on.
Every feature on the pkom platform — from cricket betting to live casino to slots — is designed with player welfare in mind. We invest in real-time monitoring tools that flag unusual patterns of play, we maintain a dedicated responsible gaming support channel, and we make our self-exclusion and deposit limit tools accessible directly from a player's account settings. These are not tick-box measures; they are core to how pkom operates.
We also take our obligations seriously when it comes to protecting underage individuals. No person under the age of 18 is permitted to hold a pkom account or participate in any form of wagering on our platform. Our KYC process, described in the Age Restriction section below, is designed to enforce this rule reliably.
Players across Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else — deserve a platform that treats their safety as a priority. If you ever feel that your gambling is no longer enjoyable or is causing problems in your personal or financial life, pkom encourages you to use the tools on this page or to contact our support team directly.
Gambling should be entertainment, not a way to earn money or escape problems. If you find yourself gambling for reasons other than enjoyment, please read the sections below and consider reaching out to pkom support.
Age Restriction & Verification
pkom operates a strict 18+ policy across all products and features on the platform. This is not merely a registration checkbox — it is an actively enforced standard. Players are required to submit identity verification documents during the KYC process before any withdrawal can be processed, and pkom reserves the right to request age verification at any point during a player's account lifecycle.
Why Age Verification Matters
Gambling before the age of 18 carries a significantly elevated risk of developing gambling-related problems in adulthood. Research consistently shows that adolescent brains are more susceptible to reward-seeking behaviour, making early exposure to gambling particularly harmful. pkom takes this seriously and will close any account found to belong to a player under the age of 18, forfeiting any balance held.
Protecting Minors at Home
If you share a device with family members who are under 18, we strongly recommend the following measures to prevent underage access to the pkom platform:
- Log out of your pkom account when you are not actively using the platform.
- Do not save your pkom login credentials in a shared browser or on a shared device.
- Use device-level parental control software to restrict access to gambling websites.
- Keep your mobile banking app (bKash, Nagad, Rocket, Upay) protected with a PIN that minors do not know.
- Talk openly with young people in your household about responsible attitudes towards gambling.
Any account found to have been created by a person under 18 years of age will be immediately suspended. All funds deposited to that account will be returned to the payment source used, minus any winnings generated, which will be forfeited in full. pkom treats underage gambling as a serious breach of its Terms & Conditions.
Recognising Problem Gambling
Problem gambling is defined as gambling behaviour that disrupts personal, family, or professional life. It can develop gradually and often goes unrecognised until significant harm has occurred. Knowing the early warning signs is the first step toward addressing the issue.
The following questions are drawn from widely used screening tools. If you answer "yes" to three or more of them, we encourage you to consider using the self-exclusion or time-out tools described below, and to reach out to pkom support or a professional support service.
Do you find yourself spending more money on gambling than you originally intended, or more than you can comfortably afford?
Have you ever tried to stop or reduce your gambling but found it difficult or impossible to follow through?
Do you gamble to escape stress, anxiety, depression, or problems in your personal or professional life?
Have you borrowed money, sold possessions, or gone into debt in order to fund gambling activity?
Have friends or family members expressed concern about the amount of time or money you spend on gambling?
Do you find yourself "chasing losses" — that is, gambling more in an attempt to win back money you have already lost?
Has gambling negatively affected your work, studies, family relationships, or overall mental or physical health?
Do you feel restless, irritable, or anxious when you are not gambling, or when you try to reduce your gambling activity?
Recognising a problem is a sign of strength, not weakness. pkom's support team will treat any responsible gaming enquiry with complete confidentiality and without judgment. Please use the tools on this page or contact us directly — you do not need to face this alone.
Self-Exclusion
Self-exclusion is pkom's most powerful responsible gaming tool. When you activate self-exclusion, your account is suspended for the duration you select — all betting, casino, and slots features are disabled, and you will not receive any promotional communications from pkom during the exclusion period.
Available Self-Exclusion Periods
| Duration | Description | Can It Be Reversed Early? |
|---|---|---|
| 30 Days | A short-term break suitable for players who want to pause and reassess their gambling habits. | No — the exclusion runs its full term before reactivation is possible. |
| 90 Days | A medium-term exclusion providing a longer period of reflection and recovery. | No — cannot be reversed early under any circumstances. |
| 6 Months | A substantial break recommended for players who have identified a pattern of problematic play. | No — the full 6-month period must elapse before the account can be reopened. |
| 1 Year | An extended exclusion for players who need significant time away from the platform. | No — the account remains suspended for the full 12 months. |
| Permanent | Permanent account closure. Your account is closed indefinitely with no option to reopen. | No — this action is irreversible. All account data is handled per our Privacy Policy. |
How to Request Self-Exclusion
Contact Support
Send an email to [email protected] stating that you wish to activate self-exclusion and specify your preferred duration.
Verify Your Identity
Our team will confirm your identity by asking you to verify details associated with your registered account.
Exclusion Activated
Once verified, your self-exclusion is activated within 24 hours. You will receive a confirmation email when it is in effect.
After the Period Ends
When the exclusion period expires, you must contact support to reactivate your account. Reactivation is not automatic.
During any self-exclusion period, pkom will also suppress all promotional emails, SMS messages, and bonus notifications to your registered contact details. If you continue to receive marketing messages after your exclusion is confirmed, please notify support immediately.
Deposit & Time Limits
Setting limits is one of the most effective ways to keep gambling as a form of entertainment. pkom offers both deposit limits and session time controls that players can configure directly from their account settings or by contacting the support team.
Deposit Limits
A deposit limit caps the total amount of money you can transfer into your pkom account over a given period. Three timeframes are available:
- Daily deposit limit: Restricts the total deposits you can make within any 24-hour period.
- Weekly deposit limit: Restricts total deposits across a rolling 7-day window.
- Monthly deposit limit: Restricts total deposits within the current calendar month.
You may set any of these limits independently or in combination. A request to reduce your current limit takes effect immediately and cannot be reversed for 24 hours. A request to increase a limit is subject to a mandatory 7-day cooling-off period before the higher limit becomes active — this delay gives you time to reconsider.
Session Time Controls
Session time controls allow you to set a maximum duration for any single gaming session. When the time limit you have chosen is reached, pkom will display a prominent on-screen notification reminding you that your chosen session limit has been met. You can choose to stop playing at that point or to acknowledge the reminder and continue. These reminders are designed to break the automatic nature of extended play and encourage conscious decision-making.
Reality Checks
In addition to session reminders, pkom's reality check feature displays a periodic summary showing the total time you have spent in your current session and your net win/loss position. Reality checks can be set to appear every 15, 30, or 60 minutes of active play. This feature is particularly useful for casino and slots players who may lose track of time during extended sessions.
Setting deposit and time limits before you start playing — rather than after you have already experienced a loss — is the most effective way to use these tools. pkom recommends that all players configure at least one limit type as part of a healthy gaming routine.
Responsible Gaming Tools Overview
The table below provides a consolidated reference for all responsible gaming tools currently available on the pkom platform. To activate or modify any of these tools, contact pkom support at [email protected] or access your account settings where applicable.
| Tool | What It Does | How to Activate | Takes Effect |
|---|---|---|---|
| Daily Deposit Limit | Caps total deposits within any 24-hour rolling window. | Account settings or via support email | Immediately (reductions); 7 days (increases) |
| Weekly Deposit Limit | Caps total deposits within any 7-day rolling window. | Account settings or via support email | Immediately (reductions); 7 days (increases) |
| Monthly Deposit Limit | Caps total deposits within the current calendar month. | Account settings or via support email | Immediately (reductions); 7 days (increases) |
| Session Time Reminder | Notifies you when a chosen session duration has been reached. | Account settings | Immediately |
| Reality Check | Displays periodic on-screen summaries of session time and net P&L. | Account settings | Immediately |
| Time-Out / Cool-Off | Temporarily suspends account access for 24 hours, 7 days, or 30 days. | Contact [email protected] | Within 24 hours of request |
| Self-Exclusion (30 days – 1 year) | Suspends all platform access for the chosen period; cannot be reversed early. | Contact [email protected] | Within 24 hours of verified request |
| Permanent Account Closure | Irreversibly closes the account. No reactivation possible. | Contact [email protected] | Within 24 hours of verified request |
Getting Help & Support
If you believe your gambling is becoming a problem — or if a friend or family member has raised concerns — please do not hesitate to seek support. Reaching out is a constructive step, and it is never too early or too late to ask for help.
Contact pkom Support
pkom's responsible gaming support team can be reached by sending an email to [email protected]. Please include your registered username and describe your concern as clearly as possible. Our team aims to acknowledge all responsible gaming enquiries within 24 hours and to provide a full response within 2 business days. All communications are treated as strictly confidential.
What to Include in Your Message
- Your registered pkom username or the email address associated with your account.
- A brief description of your concern — for example, "I would like to set a deposit limit" or "I would like to self-exclude for 90 days."
- If requesting self-exclusion or account closure, your preferred start date (if not immediate).
- Any other context that would help our team respond appropriately to your situation.
External Support Organisations
While pkom's support team is well-equipped to assist with platform-specific tools, professional counselling services offer a level of support that goes beyond what a gaming operator can provide. If you are experiencing significant gambling-related harm, we encourage you to reach out to a qualified professional or counselling service in Bangladesh. A general practitioner or mental health professional is a good first point of contact.
You do not need to be in crisis to seek help. Speaking to someone about gambling habits — whether a trusted friend, a family member, or a professional — at an early stage is far more effective than waiting until the problem has escalated. pkom supports every player's right to seek help without judgment or stigma.
Tips for Safe Play
The following guidelines are designed to help players across Bangladesh enjoy pkom as a form of entertainment while keeping their gambling habits healthy and sustainable. These are the principles that responsible players consistently apply.
Set a Budget Before You Play
Decide in advance how much money you are comfortable losing — because any gambling session may result in a net loss. Only ever gamble with funds that are surplus to your living expenses, rent, and family obligations.
Track Your Time
It is easy to lose track of time during an engaging gaming session. Use pkom's session time reminders to set a hard limit on how long you play in one sitting. Taking regular breaks of at least 15 minutes per hour is strongly recommended.
Never Chase Losses
Chasing losses — increasing your bets to try to recover money you have already lost — is one of the most common patterns seen in problem gambling. If you have reached your session budget, stop playing. Losses are part of gambling; they are not debts that need to be repaid.
Understand the Odds
All casino games, slots, and sports bets are designed with a mathematical house edge. This means that over time, the platform will generate a return. Gambling is not a reliable income strategy — approach every session expecting to pay for entertainment, not to profit.
Do Not Gamble Under Stress
Gambling while emotionally distressed, angry, anxious, or under the influence of alcohol significantly impairs decision-making. If you are going through a difficult period in your personal life, consider taking a voluntary time-out until you are in a calmer state of mind.
Keep It Social — Not Secret
Healthy gambling is transparent. If you find yourself hiding your gambling activity from family or friends, or lying about how much time or money you spend on it, that secrecy is a warning sign worth taking seriously. Speak to someone you trust.
Responsible gambling is not about avoiding gaming altogether — it is about maintaining control and keeping the experience enjoyable. pkom provides all the tools you need to stay in control. Use them proactively, before a problem develops, for the best results.
Play Smart. Play Safe. Play at pkom.
Explore our games, review our FAQ for common questions, or log in to your account to configure your deposit limits and responsible gaming settings today.
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